Refund policy

CANCELLATION:

If you made a mistake with your order, or you changed your mind, please email info@chouami.com within 24 hours of your order (include your full name and order number).

REFUND/RETURN:

ChouAmi strives to make every purchase go as smoothly as possible. If for any reason you experience a problem with the refund/return process, one of our representatives will be happy to assist you with any questions or concerns. If you have any questions, feel free to contact our customer service department at info@chouami.com (include your full name and order number).

General (applies to ALL refund/return inquiries) - All requests for refund/return due to damage, defects, or buyer's remorse must be communicated within 30 days from purchase. Please email info@chouami.com (include your full name and order number) for our return address, or if you have questions. Please use an insured carrier such as USPS, UPS, or FedEx if you're shipping product(s) back to us.

Damage - Any products that sustained damage during shipping qualify for either a replacement (at no additional charge) or a refund for the quantity that was damaged. In order to verify the damage, the customer is requested to email pictures of the damaged shipping carton and damaged product to us at info@chouami.com (include your full name and order number). Once verified, a refund or replacement will be processed within 3-5 days.

Defect - Any concerns of the product raised by the customer will be reviewed by our quality team for a) structural/function and b) visual/blemish. Structural defects caused by manufacturing errors will be considered for full refund or replacement. Minor visual blemishes from the industrial manufacturing process will not qualify for refund or replacement. Major visual imperfections may qualify for replacement upon further review by the quality assurance team. The customer is requested to email pictures of the defects at info@chouami.com (include your full name and order number). Once verified, a refund or replacement will be processed, depending on the customer's preference.

Buyer's Remorse - Any unopened, unused products can be returned within original packaging at the customer's expense (Return labels will not be provided). Refunds will be processed once the product is received in good condition. Shipping fees are non-refundable.

Used - Any used product will not qualify for return or replacement.