Shipping & Return Policy
All orders are processed within 24-48 hours, Monday-Friday, and shipped by UPS Ground from Illinois, United States. To see a transit map showing how long it'll take for your order to arrive, visit this page and enter 60126 in the 'shipped from' zip code. Please note this is an estimate; factors such as inclement weather or industry challenges could affect the transit time.
For destinations in the continental US, shipping is $10 maximum on orders less than $75, and FREE for orders over $75. For destinations outside the continental US, shipping fees are based on weight and will be displayed at checkout. Orders shipped to non-US destinations could be subject to local customs/duty fees, which are the sole responsibility of the customer.
Note about international shipping:
We're looking forward to getting your fermenting supplies to you and see what delicious creations you'll make. Due to COVID-19 restrictions, the holiday rush, and other industry challenges, orders shipped to non-US destinations may take longer than expected to arrive. Thanks for your patience!
If you made a mistake with your order, or you changed your mind, please email firstname.lastname@example.org within 24 hours of your order (include your full name and order number).
ChouAmi strives to make every purchase go as smoothly as possible. If for any reason you experience a problem with the refund/return process, one of our representatives will be happy to assist you with any questions or concerns. If you have any questions, feel free to contact our customer service department at email@example.com (include your full name and order number).
General - All requests for refund/return due to damage, defects, or buyer's remorse must be communicated within 30 days from purchase. Please email firstname.lastname@example.org (include your full name and order number) for our return address, or if you have questions. Please use an insured courier such as USPS, UPS, or FedEx if you're shipping products back to us.